Shipping and Delivery

Last updated: Feb 19, 2024

 

At Celestria, we want to ensure a smooth and enjoyable shopping experience for our customers. This Shipping Policy outlines the details of our shipping methods, delivery times, and related information. Please read this policy carefully before placing your order.

Shipping Locations:

  • We offer shipping to India only. If your country or region is not listed, we regret that we cannot process your order at this time.

Processing Time:

  • Orders are typically processed within 48 hrs or 2 business days from the date of purchase.
  • Please note that custom or personalized items may require additional processing time.

Shipping Methods:

  • We use reputable shipping carriers to deliver your orders safely and efficiently.
  • The available shipping methods may vary depending on your location and the items in your order.

Shipping Costs:

  • Shipping costs are calculated based on the weight, size, and destination of your order.
  • The shipping cost will be displayed during the checkout process before you confirm your purchase.

Delivery Time:

  • The estimated delivery time depends on your location and the shipping method chosen during checkout.
  • The standard delivery time is 4-5 business days. However this may vary depending upon location and conditions.
  • Please note that delivery times are approximate and may be subject to delays beyond our control (e.g. clearance, natural disasters).

Order Tracking:

  • Once your order is shipped, we will provide you with a tracking number via email.
  • You can track the status of your shipment using the provided tracking number on our website or the shipping carrier's website.

Failed Delivery Attempts:

  • If a delivery attempt is unsuccessful, the delivery service may leave a notification for you to reschedule delivery or pick up the package from a local facility.
  • It is essential to provide accurate contact information during checkout to facilitate smooth delivery.

Multiple Shipments:

  • If your order includes multiple items, they may be shipped separately to expedite the delivery process.

Incorrect Shipping Information:

  • Please ensure that you provide accurate and complete shipping information during checkout.
  • Celestria Jewellery LLP is not responsible for delays or non-delivery resulting from incorrect or incomplete shipping addresses.

Lost or Stolen Packages:

  • Celestria Jewellery LLP is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
  • If you believe your package was lost or stolen, please contact the shipping carrier directly to initiate an investigation.

Contact Us:

  • If you have any questions or concerns about our Shipping Policy, Contact Us: hello@celestria.in.

 

Thank you for choosing Celestria. We appreciate your business and are committed to delivering your orders in a timely and efficient manner.

Celestria Jewellery