Cancellation Policy

Last updated: Mar 16,2024

 

At Celestria, all designers are immensely hardworking, industrious and talented. Each product made by them is a product of hours of putting their nose to the grindstone. Their work is intricate and every design has layers of thoughts, perseverance and sacrifices beneath.

Which is why every request of a return or cancellation is dismaying. We request all the customers to carefully go through the product details available on the website to minimize the chances of returns or exchanges. Every diligent order ensures a reduced lead time and a happy customer.

We understand that circumstances may arise where you need to cancel an order. We aim to provide a convenient and transparent cancellation process. Please read our Cancellation Policy below:

Order Cancellation:

  • You may request to cancel your order within 24 hrs from the time of purchase. After this period, your order may already be in the processing stage and may not be eligible for cancellation.

How to Request a Cancellation:

  • To request a cancellation, please contact our Customer Support Team: hello@celestria.in as soon as possible.
  • Provide your order number and the reason for the cancellation request.

Eligibility for Cancellation:

  • Not all orders may be eligible for cancellation. Orders that have already been shipped or are in the final stages of processing may not be canceled.
  • Customized or personalized items cannot be canceled once the production process has started.

Refund Process for Canceled Orders:

  • If your order is eligible for cancellation, we will process a refund to your original payment method.
  • Please note that the time it takes for the refund to be credited to your account may vary depending on your payment provider.

Changes to the Cancellation Policy:

  • We may update or modify this policy from time to time without prior notice. The revised version will be posted on this page, and the "Last updated" date will reflect the most recent changes.

Cancellation Due to Unforeseen Circumstances:

  • In rare cases, we may need to cancel an order due to unforeseen circumstances, such as product unavailability or quality issues. If this occurs, we will notify you promptly and process a full refund.

Contact Us:

  • If you have any questions or need assistance regarding order cancellations, Contact Us: hello@celestria.in.

 

Returns & Refunds Policy

Last updated: Feb 19, 2024

 

Thank you for shopping at Celestria. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a straightforward Returns & Refunds Policy as follows:

Eligibility for Returns:

  • You may return any non-customized and unworn jewelry within 48 hours or 2 days from the date of delivery.
  • To be eligible for a return, the item must be in its original condition, with all tags and packaging intact.

Customized and Personalized Items:

  • Unfortunately, we cannot accept returns for customized or personalized jewelry, as these items are specially made for you and cannot be resold.

How to Initiate a Return:

  • To initiate a return, please contact our Customer Support Team: hello@celestria.in within the specified return period.
  • Provide your order number and the reason for the return.

Return Shipping:

  • Customers are not responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Refund Process:

  • Once we receive and inspect the returned item, we will notify you of its status.
  • If the return is approved, we will initiate a refund to your original payment method.
  • Please note that the time it takes for the refund to be credited to your account may vary depending on the payment provider.

Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact us immediately (within 24 hours) upon receipt.
  • We will arrange for a return or replacement at no additional cost to you.

Non-Returnable Items:

  • The following items are non-returnable:
    • Items that have been customized or personalized

Lost or Stolen Packages:

  • Celestria is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
  • Please ensure that you provide a secure and accurate shipping address.

Changes to the Returns & Refunds Policy:

  • We may update or modify this policy from time to time without prior notice. The revised version will be posted on this page, and the "Last updated" date will reflect the most recent changes.

 

If you have any questions or need further assistance regarding our Returns & Refunds Policy, Contact Us: hello@celestria.in.

Thank you for choosing Celestria! We value your satisfaction and strive to provide the best possible service.

Celestria Jewellery